The challenge
A prominent insurance company in Gibraltar was facing challenges with outdated IT systems that affected their customer service and operational efficiency. Key issues included:
- Complex policy management requirements
- Need for secure customer data handling
- Regulatory compliance demands
- Integration with legacy systems
- Real time data access requirements
- Risk management concerns
Our solution
Phase 1: System Modernisation
- Advanced policy management platform
- Secure cloud infrastructure
- Data migration and integration
- Real time processing capabilities
Phase 2: Customer Experience Enhancement
- Integrated CRM solution
- Mobile first customer portal
- Automated claims processing
- Digital document management
Phase 3: Security and Compliance
- Advanced cybersecurity measures
- GDPR compliance framework
- 24/7 security monitoring
- Comprehensive backup solutions
Key achievements
40%
Faster policy processing
99.9%
System uptime
100%
Compliant systems
24/7
Proactive monitoring
“BSG has transformed our insurance operations with their comprehensive IT solutions. Their expertise in security and compliance, combined with their innovative approach to technology, has made them an invaluable partner in our success.”
Our impact
YEARS IN BUSINESS
SYSTEM UPTIME
PROACTIVE MONITORING
AVERAGE COST REDUCTION
How can we help?
BSG delivers flexible and fully-personalised solutions that keep your business running smoothly, enabling you to deliver unparalleled levels of service to your clients.
Get in touch for more information, no obligation advice, or to discuss any of our solutions.
Call us on +350 200 77386, email [email protected] or visit us at 26-30 Town Range, Gibraltar GX11 1AA
Technology for innovators since 1979
Proudly serving Gibraltar's business community with world-class technology solutions for over 46 years
© Business Services Gibraltar 1979 - 2025