Careers at BSG
General Manager (Technology & Operations)
Lead people, shape strategy, strengthen client relationships and help guide the future of Gibraltar's longest-established technology provider.
Gibraltar
Full time
Permanent
Competitive salary
About BSG
For over 47 years, Business Services Gibraltar (BSG) has been helping organisations across Gibraltar design, implement, support and improve the technology they rely on every day. From managed IT support and Microsoft 365 to networking, cybersecurity, cloud services and technology projects, we work closely with our clients to deliver reliable solutions and build long-term partnerships.
As Gibraltar's longest-established technology provider, we've built our reputation on technical expertise, trusted advice and delivering a consistently high standard of service to businesses across a wide range of industries.
The role
We're looking for a General Manager (Technology & Operations) to join our leadership team.
Reporting directly to the Managing Director, this is a varied and influential leadership role where no two days are the same. You'll play a key role in the day-to-day running of the business while helping shape the future direction of the business, working closely with senior leadership to ensure our clients continue to receive an exceptional standard of service, our team has the support and leadership they need to succeed, and the business continues to grow.
You'll lead by example, bringing together people, processes and technology to drive continuous improvement, strengthen client relationships and build on the reputation BSG has earned over more than 47 years. Alongside leading day-to-day operations, you'll contribute to projects, business initiatives and the ongoing development of the company.
Ready to lead?
If you're an experienced leader who enjoys developing people, improving the way businesses operate, building strong client relationships, and working in an environment where every day brings new challenges and opportunities, we'd love to hear from you.
You'll have the opportunity to...
Lead
Lead and guide an experienced technical and operational team.
Improve
Drive continuous improvement across systems and processes.
Influence
Help shape the future direction of the business.
Grow
Contribute to the continued long-term success of BSG.
What you'll be doing
Lead, support and develop the technical and operations team, fostering a culture of accountability, collaboration, and continuous improvement.
Oversee day-to-day service delivery, ensuring clients receive a consistently high standard of service.
Monitor operational performance, identifying opportunities to improve efficiency, quality, and profitability.
Work closely with senior leadership to support the continued growth and development of the business.
Build and maintain strong relationships with clients, business partners and key suppliers, acting as a senior point of contact where required.
Oversee the successful delivery of projects, ensuring they are completed to a high standard, on time and within budget.
Identify opportunities to strengthen existing client relationships and help clients make the most of the technology services we provide.
Drive continuous improvement across systems, processes, and service delivery.
Provide regular operational reporting, insights, and recommendations to support strategic decision-making.
Who we're looking for
We're looking for someone who combines strong leadership with a collaborative approach, sound commercial judgement and a genuine desire to help people and businesses succeed. While not every candidate will have every skill or experience listed below, the following provides an indication of the qualities and experience we're looking for.
Skills and experience:
- Previous experience leading teams within a technology or service-based business.
- Strong leadership and people management skills.
- Excellent communication, organisational, problem-solving, and decision-making skills.
- Commercial awareness and sound business judgement.
- A good understanding of technology services and the ability to work effectively with technical teams.
- Experience improving operational processes and driving accountability, performance and results.
- The ability to build strong, long-term relationships with clients, colleagues, and business partners.
- A collaborative leadership style with the ability to motivate, support, and develop others.
- A proactive approach, with the ability to balance strategic thinking and continuous improvement with day-to-day operational management.
Nice to have, but not essential:
- Experience within a Managed Service Provider (MSP) environment.
- Project management experience or relevant project management qualifications.
- Experience supporting business growth and operational improvement initiatives.
- Knowledge of managed IT services, Microsoft 365, cybersecurity, networking, cloud technologies, CCTV, or access control solutions.
- Relevant leadership, management, or business qualifications.
Why join BSG?
Help shape our future
Join Gibraltar's longest-established technology provider and become part of the next chapter in our growth.
Lead with trust
Be trusted to lead, make decisions, and help shape the future direction of the business.
Develop people
Lead a friendly, experienced, and supportive team where collaboration, knowledge sharing, and continuous improvement are part of everyday work.
Every day is different
Enjoy a varied role working with a diverse range of clients, technologies and business challenges, where no two days are the same.
Build lasting relationships
Build on long-standing client relationships, with more than half of our clients having trusted BSG for over 10 years, while helping shape the next chapter of BSG's growth.
What we offer
We believe that when people are trusted, supported and given opportunities to grow, they do their best work. Alongside the opportunity to help shape the future of BSG, we offer a package designed to recognise your contribution, support your continued development and encourage long-term success.
Competitive salary, based on your skills and experience.
Performance-related bonus.
Ongoing professional development and training opportunities.
Modern, professional office environment.
Regular team lunches.
A friendly, collaborative, and supportive working environment where your contribution is recognised and valued.
Apply for this role
We recognise that no candidate will meet every requirement. If you believe you'd be a great fit for the role, we'd love to hear from you.
To apply, please email your application to: hr@bsgcomp.com
Please attach:
- A copy of your CV
Please include in your email the following information:
- Are you legally authorised to work in Gibraltar?
- How many years of leadership or management experience do you have?
- Have you previously managed technical or service delivery teams?
- What interests you about joining BSG?
- Tell us about a business improvement, operational change or leadership initiative you've led that you're particularly proud of. What was the challenge, what did you do, and what was the outcome?
- What do you believe makes a great leader?
Prefer to apply in person?
You're also welcome to hand deliver your CV and a printed copy of your answers to the above questions to our office during normal business hours. Find us at 26-30 Town Range, Gibraltar.
Once we've reviewed your application, we'll be in touch if we'd like to invite you to the next stage of the recruitment process.
How can we help?
Speak with our team – just leave us a message and we'll come back to you within one working day.
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