YOUR REMOTE IT TEAM
As trusted business technology advisors, BSG will provide no-obligation and objective advice, support you in planning requirements, oversee installation from design to execution, and provide ongoing support to keep your business connected, running smoothly and ready for growth.
Since establishing in 1979 as Gibraltar’s first technology business, our strong focus on understanding clients’ business objectives, future-proofing solutions and delivering long-term value has kept us at the forefront of the market.
BSG regularly source bespoke solutions for clients; if you have a requirement not listed below, just get in touch with our friendly team and we’ll do everything in our power to find you a solution.
YOUR TRUSTED ADVISERS
As Gibraltar’s oldest IT company, we’re trusted by organisations from all sectors to provide objective professional advice.
Understanding our clients’ unique and specific business technology problems allows us to get creative in our solutions.
Always looking to the future and abreast of new advancements in technology, we’ll make sure you’re set up for business growth.
24/7 IT SUPPORT
- Ticket-based workflow, with online monitoring and reporting
- Support desk with telephone, email and online access
- Response within an hour & 4 hour resolution targets
- Next business day onsite response for faults that cannot be resolved remotely
- Microsoft & Apple support
- 24/7 server monitoring
- Network optimization
- Full site audit & detailed documentation
- Managed licensing, software and warranty renewals
With on demand IT services from BSG you get:
- A complete IT department at your disposal – experienced support when you need it
- Flexibility – pay only for what you need, as you need it
- Fast response times – get back to business as quickly as possible
The key phases of IT relocation involve planning any new business technology requirements for your new premises, and figuring out the available connectivity resources. It means looking into any restrictions the building’s owner might want to impose, and building a 100% resilient, detailed Business IT Continuity Plan to keep your data and information safe and secure.
It involves organising the move itself, from packing hardware to deciding which order you migrate your systems in. And, of course, you need a test plan to make sure everything is working as it should at the other end.
Get it right and your office move will be smooth and free from issues, so your people can get back to work straight away, business as usual.
- Quick and efficient network moves
- Coordination of Internet and phone service cut-over
- Safe server, workstation and printer moves
- Email and website transfers
HARDWARE & SOFTWARE PROCUREMENT
Our extensive product knowledge and buying power is only half of the benefit you will enjoy should you decide to procure IT hardware and software through BSG. We take time to understand your operational environment and our experts are available to provide you with the best options to suit your requirements within the budget set.
• Laptops & Workstations
• Software, Upgrades and Virus Protection
• IT Peripherals
• Data Storage Devices
If you are looking to provide wireless coverage on your premises, troubleshoot existing wireless networks or have security concerns then we can address these issues for you.
We will ensure that your Data Centres or Server rooms are ‘fit for purpose’. Our objective is to optimise the compatibility between your infrastructure and the equipment housed, be it existing or planned. Our processes will maximise business confidence in the operation of your Data Centres and minimise the risks to availability.
- Consultancy, Estimates, Project Management, System Design & Installations
- Moves Adds & Changes (MAC) to exiting Fibre/Copper network Cable Infrastructures
- Certification & Documentation
- Custom Patching & Tidy Jobs
- Troubleshooting / Fault Finding
- Installation of Wireless Access Points & Antennas
- Installation of Cable Containment, Conduit, Trunking & Cable Tray Systems
- Data Center Design & Distribution Management design
- Implementation / Support
BUSINESS TELEPHONE SYSTEMS
BSG provide business telephone systems working with world-leading manufacturers to offer a full range of telephony systems tailored to your needs.
We cater for any business of any size, with a diverse product range from basic two-user phone systems through to multi-feature system.
HOSTED, CLOUD & VOIP SYSTEMS
Our hosted phone systems use dedicated data connections to carry call traffic and have all the feature rich benefits of a VoIP system.
PBX TELEPHONE SYSTEMS
Our unique position in the market place and worldwide suppliers mean we are able to deliver completely independent, unbiased solutions.
CALL CENTRE SYSTEMS
Whatever your size, service or location, we can offer bespoke call centre solutions to benefit you and your business.
TELEPHONE SYSTEMS MAINTENANCE
We don’t just supply a telephone solution, we support the one which we provide and can also support your current setup.
ON HOLD MARKETING
If you’re looking to increase conversions or spread some news, what better way to make the most of your clients’ time on hold than with on hold marketing.
OFFICE TELEPHONE SYSTEMS
We can offer you a tailored solution to suit your office needs, whether small or large – we have your back.
CERTIFIED PHYSICAL DATA DESTRUCTION
Data containing devices that fail to boot, mount, detect, or are otherwise inaccessible are physically destroyed by our in-house shredding capabilities. A Certificate of Data Destruction is provided for all software data eradication and/or physical destruction jobs.
Our personal service is completely hassle-free and with our knowledgeable team we build professional relationships. Our promise is that our high standard of services can suit any budgetary requirement while using high quality products with cutting edge technology to give you the very best bespoke audio/visual solution.
BANKING & FINANCIAL TECHNOLOGY
BSG specialise in providing on site ATM Support from our team of field engineers and operatives. We deliver both installations & ongoing support services with parts held locally in our storage facility.
BSG have extensive experience in the Support of ATM Estates delivering solutions encompassing Commissioning, Installations, Repairs, Refurbishments, and Parts Logistics Services.
BSG offer a wide range of money counting machines for counting and sorting banknotes including advanced counterfeit detection. Parts held locally & trained engineers available.
Credit card payment machines
BSG installs and maintains every credit card payment terminal in Gibraltar.
CCTV & SECURITY SYSTEMS
We provide the most comprehensive CCTV installations Windsor has to offer. With a range of commercial and domestic closed-circuit security solutions available, you can rest assured that your home or business is protected 24 hours a day, seven days a week – and with full HD quality image capturing, we leave nothing to chance
ALL our CCTV Installations feature the following:
- Expert Installation Engineers
- Remote Access on Phone, Tablets, PC & Mac
- Full training and help in using your new system
HOSPITALITY & RETAIL EPOS
- Hospitality EPOS software
- Retail EPOS software
- Handheld Order Devices
- Kitchen Ordering Systems
- Mobile Order Terminals
- Mobile Printers
- POS Terminals
- Store Automation
Waiter Order Systems