YOUR REMOTE IT TEAM

As trusted business technology advisors, BSG will provide no-obligation and objective advice, support you in planning requirements, oversee installation from design to execution, and provide ongoing support to keep your business connected, running smoothly and ready for growth.

Since establishing in 1979 as Gibraltar’s first technology business, our strong focus on understanding clients’ business objectives, future-proofing solutions and delivering long-term value has kept us at the forefront of the market.

BSG regularly source bespoke solutions for clients; if you have a requirement not listed below, just get in touch with our friendly team and we’ll do everything in our power to find you a solution.

24/7 IT SUPPORT

• Ticket-based workflow, with online monitoring and reporting
• Support desk with telephone, email and online access
• Response within an hour & 4 hour resolution targets
• Next business day onsite response for faults that cannot be resolved remotely
• Microsoft & Apple support
• 24/7 server monitoring
• Network optimization
• Full site audit & detailed documentation
• Managed licensing, software and warranty renewals

With on demand IT services from BSG you get:

• A complete IT department at your disposal – experienced support when you need it
• Flexibility – pay only for what you need, as you need it
• Fast response times – get back to business as quickly as possible

OFFICE RELOCATION

The key phases of IT relocation involve planning any new business technology requirements for your new premises, and figuring out the available connectivity resources. It means looking into any restrictions the building’s owner might want to impose, and building a 100% resilient, detailed Business IT Continuity Plan to keep your data and information safe and secure.

It involves organising the move itself, from packing hardware to deciding which order you migrate your systems in. And, of course, you need a test plan to make sure everything is working as it should at the other end.

Get it right and your office move will be smooth and free from issues, so your people can get back to work straight away, business as usual.

• Quick and efficient network moves
• Coordination of Internet and phone service cut-over
• Safe server, workstation and printer moves
• Email and website transfers

HARDWARE & SOFTWARE PROCUREMENT

Our extensive product knowledge and buying power is only half of the benefit you will enjoy should you decide to procure IT hardware and software through BSG. We take time to understand your operational environment and our experts are available to provide you with the best options to suit your requirements within the budget set.

•  Laptops & Workstations
•  Servers
•  Software, Upgrades and Virus Protection
•  IT Peripherals
•  Data Storage Devices

STRUCTURED CABLING

If you are looking to provide wireless coverage on your premises, troubleshoot existing wireless networks or have security concerns then we can address these issues for you.

We will ensure that your Data Centres or Server rooms are ‘fit for purpose’. Our objective is to optimise the compatibility between your infrastructure and the equipment housed, be it existing or planned. Our processes will maximise business confidence in the operation of your Data Centres and minimise the risks to availability.

• Consultancy, Estimates, Project Management, System Design & Installations
• Moves Adds & Changes (MAC) to exiting Fibre/Copper network Cable Infrastructures
• Certification & Documentation
• Custom Patching & Tidy Jobs
• Troubleshooting / Fault Finding
• Installation of Wireless Access Points & Antennas
• Installation of Cable Containment, Conduit, Trunking & Cable Tray Systems
• Data Center Design & Distribution Management design
• Implementation / Support

BUSINESS TELEPHONE SYSTEMS

BSG provide business telephone systems working with world-leading manufacturers to offer a full range of telephony systems tailored to your needs.

We cater for any business of any size, with a diverse product range from basic two-user phone systems through to multi-feature system.

CERTIFIED PHYSICAL DATA DESTRUCTION

Data containing devices that fail to boot, mount, detect, or are otherwise inaccessible are physically destroyed by our in-house shredding capabilities. A Certificate of Data Destruction is provided for all software data eradication and/or physical destruction jobs.

AUDIO/VISUAL SOLUTIONS

Our personal service is completely hassle-free and with our knowledgeable team we build professional relationships. Our promise is that our high standard of services can suit any budgetary requirement while using high quality products with cutting edge technology to give you the very best bespoke audio/visual solution.

BANKING & FINANCIAL TECHNOLOGY

BSG specialise in providing on site ATM Support from our team of field engineers and operatives. We deliver both installations & ongoing support services with parts held locally in our storage facility.

BSG have extensive experience in the Support of ATM Estates delivering solutions encompassing Commissioning, Installations, Repairs, Refurbishments, and Parts Logistics Services.

Note Counters

BSG offer a wide range of money counting machines for counting and sorting banknotes including advanced counterfeit detection. Parts held locally & trained engineers available.

Credit card payment machines

BSG installs and maintains every credit card payment terminal in Gibraltar.

CCTV & SECURITY SYSTEMS

We provide the most comprehensive CCTV installations Windsor has to offer. With a range of commercial and domestic closed-circuit security solutions available, you can rest assured that your home or business is protected 24 hours a day, seven days a week – and with full HD quality image capturing, we leave nothing to chance

ALL our CCTV Installations feature the following:

• Expert Installation Engineers
• Remote Access on Phone, Tablets, PC & Mac
• Full training and help in using your new system

HOSPITALITY & RETAIL EPOS

Services include:

• Hospitality EPOS software
• Retail EPOS software
• Handheld Order Devices
• Kitchen Ordering Systems
• Mobile Order Terminals
• Mobile Printers
• POS Terminals
• Store Automation

Waiter Order Systems