Careers at BSG
IT Support Engineer
Develop your technical skills, work across a diverse range of technologies and projects, and become part of a friendly, experienced team supporting businesses across Gibraltar.
Gibraltar
Full time
Permanent
Competitive salary
About BSG
For over 47 years, Business Services Gibraltar (BSG) has been helping organisations across Gibraltar design, implement, support and improve the technology they rely on every day. From managed IT support and Microsoft 365 to networking, cybersecurity, cloud services and technology projects, we work closely with our clients to deliver reliable solutions and build long-term partnerships.
As Gibraltar's longest-established technology provider, we've built our reputation on technical expertise, trusted advice and delivering a consistently high standard of service to businesses across a wide range of industries.
The role
We're looking for an IT Support Engineer to join our technical team.
This is a varied role where you'll provide both remote and onsite support to a wide range of business clients while also contributing to projects, deployments and ongoing technology improvements. Working across a broad range of technologies and business environments, you'll help clients keep their systems secure, reliable and running efficiently.
Could this be the right role for you?
If you have previous IT support experience, enjoy solving technical challenges and are looking for a role that offers variety, responsibility and the opportunity to continue developing your skills, we'd love to hear from you.
What you'll be doing
Provide remote and onsite technical support to a wide range of business clients.
Troubleshoot hardware, software, Microsoft 365, networking and infrastructure issues.
Install, configure and maintain business IT systems and cloud services.
Support Windows desktop, server and Microsoft 365 environments.
Contribute to technology projects, deployments, upgrades and migrations.
Document your work and manage support requests through to resolution.
Work collaboratively with colleagues to deliver reliable, professional and customer-focused IT support.
Continue developing your technical skills through ongoing learning and hands-on experience.
Who we're looking for
We're looking for someone with a solid technical foundation, a positive attitude and a genuine willingness to learn. While not every candidate will meet every criterion, the experience below gives an indication of what we're hoping to find.
Skills and experience:
- Previous experience supporting IT environments.
- Good knowledge of Microsoft Windows, Microsoft 365 and business IT systems.
- Excellent problem-solving and troubleshooting skills.
- A good understanding of networking fundamentals (TCP/IP, switching, wireless networking, etc.).
- Excellent communication and customer service skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- A positive attitude, a willingness to learn and the ability to work both independently and as part of a team.
Nice to have, but not essential:
- Experience supporting macOS environments.
- Experience with Microsoft Entra ID, virtualisation platforms, cybersecurity solutions, VoIP systems or PowerShell.
- Relevant IT qualifications or industry certifications.
- A degree in Computer Science, Information Technology or a related discipline.
- A full driving licence.
Why join BSG?
Variety
Continue developing your technical skills through ongoing learning and hands-on experience.
Hands-on experience
Gain hands-on experience across both day-to-day technical support and infrastructure projects.
Supportive team
Be part of a friendly, experienced and supportive team where collaboration and knowledge sharing are encouraged.
Continuous development
Continue developing your skills through exposure to a diverse range of technologies and business environments.
Trusted business
Join Gibraltar's longest-established technology provider, trusted by local businesses for over 47 years.
What we offer
We believe that when people are trusted, supported and given opportunities to grow, they do their best work. Alongside meaningful work and opportunities to grow, we offer a range of benefits designed to support your professional development and day-to-day working experience.
Competitive salary, based on your skills and experience.
Performance-related bonus.
Ongoing professional development and training opportunities.
Modern, professional office environment.
Regular team lunches.
A friendly, collaborative, and supportive working environment where your contribution is recognised and valued.
Apply for this role
We recognise that no candidate will meet every requirement. If you believe you'd be a great fit for the role, we'd love to hear from you.
To apply, please email your application to: hr@bsgcomp.com
Please attach:
- A copy of your CV
Please include in your email the following information:
- Are you legally authorised to work in Gibraltar?
- Do you hold a full driving licence?
- How many years of commercial IT support experience do you have?
- What interests you about joining BSG?
- What area of IT do you most enjoy working in, and why?
- Tell us about a technical problem, project or achievement you're particularly proud of.
Prefer to apply in person?
You're also welcome to hand deliver your CV and a printed copy of your answers to the above questions to our office during normal business hours. Find us at 26-30 Town Range, Gibraltar.
Once we've reviewed your application, we'll be in touch if we'd like to invite you to the next stage of the recruitment process.
How can we help?
Speak with our team – just leave us a message and we'll come back to you within one working day.
Trusted for decades. Built for today.
Supporting Gibraltar’s businesses with professionally managed IT services since 1979.
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